How can we
help you?
Frequently
asked questions
What is eKYC and why is it required?
It's an electronic identity check. Travelers can sign up easily with their passport and immigration stamp.
How do I top up my wallet?
- Scan any Thai PromptPay QR to load funds, or
- Receive money via your personal One Wallet QR
Is my money safe?
Absolutely. One Wallet uses bank-level encryption and security, and is fully licensed by the Bank of Thailand.
Your funds and personal data are always protected.
What if I lose my phone?
No worries — your account remains secure.
You can lock your wallet remotely, and your balance will stay protected until you log in again on a new device.
Do I need a Thai SIM card?
No. You can make payments directly from your One Wallet balance.
You can also purchase an eSIM within the app to stay connected while traveling.